Our words are like arrows. Once launched, cannot be retracted.
Hence, let us be mature in our conversations; ie be courageous to speak the truth with empathy for others.
There are many ways to convey our thoughts or ideas. And it helps build long-term relationships with others if we just control our words and how we say them.
Customer service is an attitude.
Its in the personality that humbles one to serve another.
A personality that is sensitive to other’s needs and meet it;
enabling rapport building communications to connect and serve.
Great customer experience comes from the right attitude.
Forgiving someone who hurt us is hard to do, however, its possible. I always start with “the man in the mirror”; me. If it matters a lot to me; I’d ask whether I could have done anything to prevent it and whether I have the abundance of heart to let it go, to forgive. Most times I’d let it go and sometimes I’d talk to the person(s) involved. Ultimately, I’d take each of such experience as lesson learnt to lead a better life.