HOW DO I BUILD RAPPORT?

1. Always have GENUINE INTEREST in people (no matter whether they are our colleagues or clients or even first-timers);

2. MATCHING them specifically (body language (55%), tonality (38%), words (7%));

3. ASK ‘how so’ questions (to prompt them to share more of their perspectives, contexts & needs); &

4. Always END on a happy note (making our moments positively memorable), leaving a deep impression. (I’ve always shared to ‘deposit’ into people’s emotional bank; never withdraw!)